Maximum Health

Privacy Policy

Last Updated: July 7, 2026 (v2.0 — reconciled to current data-storage architecture) · Operated by Maximum Health Wellness Centre Inc. Landing Page: https://go.maximummassage.ca/ Main Website: https://www.maximumhealth.ca/

1. About Us

This Privacy Policy explains how Maximum Health Wellness Centre Inc. (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when individuals visit or interact with our advertising landing page located at https://go.maximummassage.ca/ and when they submit information through our forms.

We operate in Alberta and comply with:

This policy applies only to our advertising landing pages and associated marketing tools—not to the JaneApp booking system or in-clinic operations, which are governed by their own privacy terms.

2. Contact Information (Privacy Officer)

Privacy Officer: Tracy Schneider-Steeves Email: [email protected] Phone: (403) 283-0725 Address: 213 19 St NW #4, Calgary, AB T2N 2H9

Under PIPA and PIPEDA, you may contact our Privacy Officer to request access to your information, correct inaccuracies, or ask questions about how we handle your personal information.

3. What Information We Collect

We collect two categories of information through our landing pages:

A. Information You Provide Directly

Through our form or quiz, we may collect:

Contact Information (exported and used by us):

Personal Health Information (stored in a separated, access-controlled database):

Quiz responses are collected and stored in an infrastructure separated from contact details. See Section 5 for details. These responses may include:

We use these responses only for matching you with the appropriate therapist and for anonymized aggregate analysis to understand general trends in what concerns people contact us about.

B. Information Collected Automatically (via Tracking Technologies)

To measure advertising performance and improve our marketing, our landing page uses:

Google Tools

Microsoft Tools

Meta

These tools may collect:

These services may store or process information outside Canada (including the United States). Because of this, PIPEDA applies, and we ensure that only reputable providers with appropriate safeguards are used.

4. How We Use Personal Information

We use your information for the following purposes:

A. To Contact You

B. For Marketing and Advertising (with consent)

C. For Offline Conversion Tracking

We may use:

These identifiers allow us to match leads with actual bookings, and send those conversion results back to Google Ads or Meta Ads in a privacy-preserving way.

This helps us improve our advertising efficiency without exposing any health information.

D. For Security and Fraud Prevention

5. How We Handle Personal Health Information (PHI)

To ensure compliance with PIPA:

✔ Quiz responses are stored in an access-controlled encrypted database within our controlled infrastructure, physically separated from any contact information you provide (name, email, phone).

✔ Currently deployed on Google Workspace (Sheets) with per-user access controls; migration to Cloudflare-hosted encrypted databases (D1) is planned as our infrastructure evolves to align with our multi-client scaling.

✔ In both configurations, quiz responses are joined to contact information only by an opaque, per-session identifier accessible to authorized personnel with documented business justification.

✔ Quiz responses are used only for matching you with an appropriate practitioner and for anonymized service-improvement analysis.

✔ PHI is never transmitted to Google, Meta, Microsoft, or any advertising platforms.

6. Where Information Is Stored

Exported information (name, email, phone, IP, click IDs) may be stored in:

Your quiz responses (PHI) are stored separately from the above contact information, in an access-controlled encrypted database as described in Section 5.

Our data storage infrastructure may evolve over time; the specific technical implementation is described in Section 5. In all configurations, the same access controls, encryption, and physical database separation are maintained.

7. Who Has Access to Your Information

Access is limited to:

All access is restricted to those who require it for legitimate business purposes.

8. How Long We Keep Your Information

Under PIPA and PIPEDA, personal information must only be kept as long as reasonably necessary.

We keep your data for:

You may request deletion at any time.

9. Third-Party Service Providers

We may transfer or store your information with:

Because these services may store or process information outside Alberta and outside Canada, PIPEDA applies, and your information may be subject to foreign laws.

10. Use of Cookies and Tracking Technologies

Our landing page uses cookies, pixels, and scripts to:

By using our landing page, you consent to the use of cookies and tracking technologies described in this policy.

11. Booking Through JaneApp

When you click to book an appointment, you will be redirected to JaneApp, a secure third-party booking platform compliant with Canadian privacy legislation.

Your use of JaneApp is governed by their own privacy policy and terms.

12. Consent

By using our landing page, submitting a form, or interacting with our advertisements, you consent to:

You may withdraw consent at any time by contacting our Privacy Officer.

13. Your Rights Under PIPA & PIPEDA

You have the right to:

To make a request, contact the Privacy Officer listed above.

14. Security Measures

We use technical and administrative security safeguards appropriate to the sensitivity of the information collected, including:

However, no method of transmission over the internet is 100% secure.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will be revised accordingly.

16. Questions or Concerns

If you have questions about this Privacy Policy, or if you wish to exercise your rights under PIPA/PIPEDA, please contact:

Privacy Officer: Tracy Schneider-Steeves Email: [email protected] Phone: (403) 283-0725 Address: 213 19 St NW #4, Calgary, AB T2N 2H9